Mexico or the Dominican Republic?

Mexico or the Dominican Republic?

In the direct response industry, working with the most effective contact center within your budget is a necessity – because every single call is an opportunity to make a solid, positive connection with your customers and in turn drive sales and loyalty.

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Turning Your Call Center…

Turning Your Call Center Into a Contact Center

On a regular basis, most of us log into one of the many social media outlets – LinkedIn, Facebook, or Twitter, to name a few –to keep in touch with family, friends, and acquaintances as well as to promote ourselves within the business world.

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Provitel LLC exhibited at the 2011 ERA…

Provitel LLC exhibited at the 2011 ERA
Convention and Expo in Las Vegas, NV

The ERA D2C Convention is produced by the Electronic Retailing Association (ERA), the only trade association in the U.S. and internationally thatrepresents leaders of the direct-to-consumer marketplace, which includes members that maximize revenues through electronic retailing on television, online and on radio.


Creating Call Center Agents…

Creating Call Center Agents Who Think for Themselves

luis_echevarria[1]Although Direct Response is a scripted enviroment, the truth is that every client would love to know it has an army of agents who think for themselves in the call center. Agents who are trained to put themselves in the caller’s shoes and, as a result, can almost always figure out how to close the deal, save the sale or solve a tricky customer service issue within the client-provided guidelines are invaluable.

June 2011 response Magazine Ad.


Filling Your Call Center with…

Filling Your Call Center with Proactive Self Reliant Agents

Direct response is a scripted environment, but every client would love to know they have an army of agents who think for themselves in the call center selling their products and managing customer needs and expectations. These agents would have been trained to put themselves in the caller’s shoes and, as a result, know how to close the deal, save the sale, or solve a difficult customer service issue.


Response Magazine


Electronic Retailer Magazine



Jeff Reed brings 16 Years of Industry Experience to PROVITEL

Santo Domingo, DR. September 06, 2010. — PROVITEL announced that Jeff Reed has been named VP of Business Development. He will be responsible for establishing PROVITEL as a leader in the Direct Response market as well as expanding existing accounts.

Jeff has 16 years of experience in call center outsourcing with one of the largest global outsourcing providers where he held senior positions as Director of Program Management/Client Services and Director of Business Development. Having served on committees and being well known in the industry, he brings his expertise of the Direct Response industry to PROVITEL. Jeff is known for getting things done and has been a “go-to” player for internal management, as well as clients and prospects.

“We have a keen desire to have Jeff join our company. His years of call center experience will make him a great asset to our service team and will assist in our continuing growth,” said Luis Echevarría, CEO of PROVITEL.

With this new addition, PROVITEL proves to be focused on exceeding the demands of the direct response market and continues to take firm steps in the contact center’s on-going growth path.

PROVITEL is a leading-edge contact center with over 45 years of combined industry expertise. They excel in providing solutions to global business seeking to source critical functions such as customer care, technical support, software development, lead generation, direct response and sales. PROVITEL offers a highly trained, multilingual team specializing across multiple industries and provides worldwide organizations an increase in revenue and improvement in their business performance.

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If you’d like more information about this topic, or to schedule an interview with Jeff Reed, please call Yunissa Koury at 305-433-2275 ext. 3032, or e-mail at ykoury@PROVITELDR.com.

Contact: Ramon Rojas


Phone: 305-433-2275
E-mail: rrojas@PROVITELDR.com
Website: www.PROVITELDR.com


Now unemployed, tomorrow employed

Do you Want to be Part of The Best Call Center in Santo Domingo?

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Sales representative

Do you Want to be Part of The Best Call Center in Santo Domingo?

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