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Filling Your Call Center with…

Filling Your Call Center with Proactive Self Reliant Agents

Direct response is a scripted environment, but every client would love to know they have an army of agents who think for themselves in the call center selling their products and managing customer needs and expectations. These agents would have been trained to put themselves in the caller’s shoes and, as a result, know how to close the deal, save the sale, or solve a difficult customer service issue.