Technology

The technology industry is fierce and competitive, making it very important for companies to seek out experienced contact centers.

VIXICOM is an ideal resource for businesses seeking technology services, with over 45 years of combined experience in this industry, we help clients increase revenue and create brand loyalty.

Our tech support representatives are skilled at troubleshooting and solving customer’s issues while providing support for a wide range of customers, from the tech-savvy to those who are technically challenged.

The service Vixicom provides in the technology industry includes:

  • B2B and B2C Inbound and Outbound Sales
  • Customer Care
  • Tech Support
  • Lead Generation
  • Event Boosting
  • Surveying
  • Email and Web Chat
  • English, Spanish, French, German, Italian and Creole language support

VIXICOM uses a centralized model to deploy its contact centers technology accommodating today’s outsourcing business demands and security requirements.

All centralized systems reside and/or function between our central IT location in Santo Domingo, Dominican Republic and NAP of the Americas, Miami, Florida.

  • Dialing Platforms
  • Digital Recording Platforms
  • Databases
  • Archive Systems
  • Lead Files
  • 24/7 Verifications

Contact Center management and processing:

  • Automated Dialers
  • Call Management Systems
  • Inbound Call Processing
  • Digital Voice Recording